Hi! I’m Delvina

E-commerce Assistant

I help busy small business owners and entrepreneurs simplify their online processes, keep their websites running smoothly, and optimise their e-commerce platforms so they can save time, reduce stress, and focus on growing their businesses with confidence.

What I Do

E-commerce and Customer Experience

I take care of your online store by handling product listings, uploading images, and fine-tuning product descriptions to boost visibility. I also organise your store’s layout so you can attract customers and enjoy a polished, professional shop.

Website Management

I keep your website running smoothly by managing content, plugins, and themes on WordPress. I make sure your site looks great and functions seamlessly, so you can focus on what you do best—running and growing your business.

System and Process Optimisation

I help make your business run more smoothly by setting up tools, organising digital files, and streamlining workflows. I take the hassle out of managing the details so you can stay focused, feel in control, and get more done with less stress.

Webpage Analytics and Insights

I dive into your website data to track performance and uncover ways to improve the user experience. I’ll share clear, actionable insights so you can stop guessing and start making smarter decisions to grow your online presence.

Portfolio

About Me

I thrive on working with new technologies, problem-solving, and creating lasting and memorable online experiences and services.

Hi, I’m Delvina! I’m an E-commerce assistant from London, UK, dedicated to helping small businesses thrive in the digital world. With nine years of experience in customer service, e-commerce, and digital marketing, I specialise in creating smooth, stress-free online shopping experiences and supporting entrepreneurs in growing their brands.

My journey began in 2016 with an internship at a small business specialising in personalised products, where I discovered my passion for e-commerce. Later, I worked for a sewing shop, helping it expand from one online store to two. These experiences deepened my appreciation for the creativity and dedication behind successful businesses.

I spent four years in the marketing department of an e-commerce brand, transitioning from customer service to digital marketing. During this time, I earned a digital marketing apprenticeship certification and developed strategies to boost brand visibility, refine e-commerce processes, and enhance customer journeys.

I’m passionate about using technology to help small businesses grow. My dream is to collaborate with entrepreneurs, introducing innovative solutions like AR for marketing or customised chatbots for customer support, to streamline operations and enhance customer experiences.

Work Experience


E-commerce and Digital Apprentice

2022-2023

Managed website content using Salesforce and Amplience, ensuring accuracy and timeliness. Supported 14 campaign launches, four sales events, and applied data insights to enhance the customer journey and website performance.


Customer Services Associate

2019-2022​

Provided professional customer support via calls and emails, resolving issues efficiently. Processed orders, refunds, and requests using multiple systems like Khaos and Salesforce, ensuring seamless operations.

Online Assistant 

2016-2019​

Handled customer support and order processing using WordPress and Shopify for an e-commerce business, ensuring smooth online operation.

Internship 

2016

Created personalised products, using Adobe Photoshop to retouch images and prepare files for printing. Fulfilled and processed orders on Etsy, ensuring timely delivery.

What My Clients Says

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

John Doe

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Jenna Smith

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Samuel Stevens

Drop Me a Message

Have a question? Feel free to reach out!


Scroll to Top